Refund & Cancellation Policy

Which arrangements this covers

This policy covers ChatGPT Ultimate monthly subscriptions when offered and purchased under these terms. New paid enrollment is not yet open. Publishing this policy does not activate checkout or alter an agreement already accepted. One subscription includes the entire online book and AI Coach immediately when the subscription starts. Weekly Advanced teaching begins after the first customers join and is added over time; no separate Advanced purchase is required.

The direct subscription price is $49.95 USD monthly plus applicable tax. Any applicable tax and the total due are shown before payment. There is no setup/admin fee.

A separately approved complimentary access grant has no subscription charge or automatic paid conversion. Its approved scope and duration control that grant; it does not cancel a separate paid subscription.

The entire training program, including the AI Coach, is available only to customers age 18 or older in the United States.

Monthly payments

Paid subscriptions are billed monthly in advance. The first payment is charged when you subscribe. Your saved payment method is charged automatically on your monthly anniversary until you cancel. Short months follow the provider's calendar rules. There is no trial or annual commitment.

How cancellation works

Once paid enrollment is open, use Account → Manage Billing / Cancel Subscription to stop future renewals. For assistance, use the current contact method below.

Normal cancellation takes effect at the end of applicable valid service coverage: an already-paid billing period or an expressly authorized Courtesy Month. You keep that coverage through its end. Cancellation does not automatically refund the current period.

If a renewal has already processed, its valid paid coverage continues subject to any subsequent payment-specific adjustment under the applicable approved handling. A partial refund alone does not end access. Adjustments affect only the coverage identified by that handling; independently valid access is preserved.

Refunds

Except where required by law, subscription payments are non-refundable. No prorated refund or credit is provided for an unused portion of a paid billing period.

RALANO may issue a courtesy refund at its sole discretion in exceptional circumstances. An exception does not create a right or expectation of a refund in another case.

If RALANO approves a full courtesy refund for a subscription payment, the refunded subscription is canceled immediately and will not renew. Access derived from that subscription ends when the refund is processed. Any independently valid access remains governed by its own terms.

Nothing in this policy limits applicable nonwaivable or statutory rights. No universal refund window or unverified payment-provider processing deadline is promised.

Courtesy Month / Service Recovery Credit

RALANO may separately approve a discretionary one-time credit for one identified future subscription period. You are charged $0 for that period and retain normal included access. The underlying subscription price and billing anniversary do not change.

Your normal monthly price resumes automatically on the following billing anniversary unless you cancel before then. Normal cancellation preserves the remaining valid authorized Courtesy Month coverage while stopping future renewals.

This is not an automatic entitlement, a prorated refund, a continuing discount or a guarantee of future free periods. A failed or unpaid renewal does not by itself qualify.

Payment problems and support

For a duplicate or incorrect charge, cancellation help or a refund request, write RALANO, LLC, 223 Colony Drive, Bristol, TN 37620, with enough information to identify your account and transaction. Business email is temporarily unavailable. Do not send passwords, full payment-card details or secure account links.

For ordinary support inquiries, we aim to respond within 1–2 business days, Monday–Friday, after receipt. This is a response target, not a guarantee of resolution. The version presented with an applicable checkout is recorded; historical accepted versions remain unchanged.